Return & Refund Policy
Last updated: March 29, 2026
Return Eligibility
Eligible for Return
- • Unused items in original packaging
- • Items returned within 7 days of delivery
- • Products with all tags and labels intact
- • Defective or damaged products (report within 48 hours)
- • Wrong item delivered
Not Eligible
- • Installed accessories
- • Customized or personalized items
- • Items without original packaging
- • Items returned after 7-day window
- • Products showing signs of use or damage
How to Return an Item
Initiate Return
Go to My Orders, select the order, and click "Return Items". Choose items and reason.
Approval
Your return request is reviewed within 24 hours. You'll receive an email/SMS confirmation.
Pack & Ship
Pack items in original packaging. Our logistics partner will schedule a pickup.
Quality Check
Once received, items undergo a quality check within 2-3 business days.
Refund Processed
Refund is initiated to your original payment method within 7-10 business days.
Refund Methods & Timeline
| Payment Method | Refund To | Timeline |
|---|---|---|
| UPI | Original UPI ID | 3-5 business days |
| Credit/Debit Card | Original card | 7-10 business days |
| Net Banking | Bank account | 5-7 business days |
| EMI/BNPL | EMI account adjustment | 10-14 business days |
| Cash on Delivery | Bank account / Store credit | 7-10 business days |
| MG Coins | MG Coins balance | Instant |
Order Cancellation
Cancel Before Dispatch
Orders can be cancelled free of charge before they are shipped. Once dispatched, you will need to initiate a return after delivery. To cancel, go to My Orders and click "Cancel Order" on eligible orders.
Damaged or Defective Items
If you receive a damaged or defective item, please report it within 48 hours of delivery through our contact form or by calling 1800-200-6464. Include photos of the damage and your order number. We will arrange a free replacement or full refund at your preference. No return shipping charges apply for damaged/defective items.
Need help? Contact Support
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